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Still getting signed out? You might have the old mobile app
This how-to was written for our 2.0 mobile app, but we’ve fixed this issue on version 3.0. If you don’t have the latest version of the app, go download it!
Are you being asked to enter your password over and over just to stay signed in to the JobNimbus mobile app? This can be frustrating, but we have good news! We’ve gone to great lengths to ensure you don’t need to keep doing this.
Here’s how you can fix it:
If you are running the latest version of the JobNimbus mobile app, it should only require you to log in to JobNimbus once.
In other words, our app will keep your session open forever until you explicitly close it. To end a session, you should have to select your profile picture, scroll all the way to the bottom, and then choose “Sign out.”
If this isn’t the case—if your mobile device isn’t keeping your session open—read on.
Why This Might Be Happening
In the past, a bug in our app forced some users to log back in each time they opened the app. If that sounds like what’s happening to you, please know we’ve fixed this bug!
So, if you’re still running into this issue and can’t stay signed in, you may be using an older version of the app. To fix the bug, all you need to do is update your app on the Apple App Store or Google Play Store.
Easy! Here’s how.
Updating the JobNimbus App
For iOS on the Apple App Store
- Open the Apple App Store app and sign in if prompted to. Note: You could alternatively open the iTunes app, sign in, and select Apps.
- Search for “JobNimbus app” or “JobNimbus mobile”
- In the list, find JobNimbus and select “Update.“
For Android on Google Play
Open the Google Play Store app and sign in if prompted to.
- Search for the JobNimbus app.
- Check the auto-update checkbox.
- Once you complete these simple steps, you should be good to go!
Additional Help with Problems Logging In
If you aren’t using the most up-to-date version of the JobNimbus mobile app, please download our newest version and use it going forward. Delete the old app (JobNimbus 1.0) after ensuring that everything has synced to your account.
Hopefully, the above steps help you stay signed into the JobNimbus app. If you find you’re still running into problems logging in or out, we are here to help! Please contact our support team if you continue having trouble staying signed into the app.
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